RETURN & REFUND POLICY
At My Skin My Way our primary concern is the satisfaction of our valued clients and customers. We understand that skincare is a personal journey and that individual experiences with our products may vary. In line with our commitment to uphold the highest standards of client service, we offer the following refund policy:
- Eligibility for Refund: Clients or customers who are not entirely satisfied with their purchase have the option to return the product and request a full refund.
- Return Period: The product must be returned within a window of seven (7) calendar days from the date of purchase. Any returns made after this period may not be eligible for a refund.
- Product Condition: It is imperative that the product is returned in its original, unopened packaging. This is to ensure that the integrity and quality of our products are maintained for other customers.
- Proof of Purchase: A valid proof of purchase receipt must accompany the returned product. Without this, we may be unable to process the refund.
- Refund Method: Once the return has been reviewed and approved, the refund will be processed to the original method of payment used during the purchase. This ensures a seamless and expedient return of funds.
- Processing Time: Please allow for a processing window of up to 5-7 business days from the date we receive the returned product. We will notify the client or customer once the refund has been initiated.
We strongly advise our clients and customers to review this policy in its entirety and reach out to our dedicated customer service team with any questions or concerns. At My Skin My Way, we stand behind the quality of our products and are committed to ensuring that our clientele have a positive and enriching experience with us.